SOFTWARE WITH A SERVICE

Openside provides a unique approach to orchestration software, by combining the complete Openside Platform with ongoing development services.

THE SOFTWARE

So what does the Openside platform do? Exactly what you need it to!

The Openside platform is a pre-built software, ready to be connected to any other software you use. It’s designed to give you easy-to-use integrations, and bring all of your software solutions into one place. We created a standard framework for our platform, that allows us to customize your experience to meet exactly the needs you have. The best part is: no setup required on your end.

THE SOFTWARE

So what does the Openside platform do? Exactly what you need it to!

The Openside platform is a pre-built software, ready to be connected to any other software you use. It’s designed to give you easy-to-use integrations, and bring all of your software solutions into one place. We created a standard framework for our platform, that allows us to customize your experience to meet exactly the needs you have. The best part no setup required on your end.

Integrations

When Openside connects to all of your existing tools, it creates powerful new interactions that were never possible before. Openside is capable of not only pulling data in from all of your sources, but also pushing out changes to any platform.

Team Support

Openside provides multi-tenancy that allows for secure accounts for unlimited users. You can create different permissions for different roles, such as users, managers, and admins, and feature custom dashboards for each user profile.

Simple Workspace

The Openside platform centralizes your workflows in a simple interface, allowing you to accomplish more within a single place. Openside designs a custom interface based around the tools you use, and your team’s workflows.

Worker Bots

The platform can manage an unlimited amount of bots dedicated to performing automated tasks throughout your business to keep things moving, even while you sleep.

Data Collection

The platform can collect and scrape just about any data source and bring it into your workflows to make data driven decisions and/or infuse data into your business processes.

Reporting

The platform can generate reports across any aspect of your business and deliver them in just about any format at any time. Get the right information in the right format at the right time.

THE SERVICE

Software Consulting

Openside begins with a discovery meeting, learning what tools you’re using, where your workflows become choke points, and where you have opportunities to scale. Openside then designs a software specific to your needs, threats, and opportunities, and creates a roadmap around implementing the most value as quickly as possible.

Training Implementation

Openside begins with a discovery meeting, learning what tools you’re using, where your workflows become choke points, and where you have opportunities to scale. Openside then designs a software specific to your needs, threats, and opportunities, and creates a roadmap around implementing the most value as quickly as possible.

Adoption Operations

A tool is only useful if its being used correctly. Openside provides analytic insights into who is or is not using the software effectively, and can provide further training for anyone who may be struggling to adopt. Openside even offers UI/UX tracking, to see how your teams are using the tools, and ways we could proactively improve the product.

Custom Development

No software solution is the perfect fit right out of the box. At Openside, we have a team of dedicated software engineers who create custom software, built to fit the unique needs of your business. By creating a roadmap for your growth orchestration software, we can implement a tailored solution in as little as a few weeks.

SAMPLE USE CASES

MARKETING ATTRIBUTION

Acme’s marketing team struggled to prove ROI on their budget. Although they knew they were creating value, their results were hard to quantify. That’s where growth orchestration comes in.

By combining every prospect touch point into a single platform, they were able to see which ads had been viewed, which links were clicked, and which emails were read. When an inbound call closed, the system matched the caller to an existing profile. After tracking all of the touch points within a single platform, Acme was able to identify exactly how much value was created by each of their marketing efforts.

UPSELL QUALIFIER

Acme doesn’t just offer one product, but a full suite of products and services. By using growth orchestration, Acme combined feedback from account managers with email engagement, and even the results from NPS surveys, to identify their happy customers who were in need of a more comprehensive offering. Once a customer was qualified, automated alerts would notify their sales rep that the account was likely ready for an upgrade. Not only did this enable Acme to generate revenue effortlessly, it also lead to more satisfied customers and higher retention rates.

SALES COMMISSION

When Acme implemented a tiered commission structure it helped them grow rapidly, however the commission checks became very complicated. Through the use of growth orchestration, they were able to fully automate commission payments, using information from all of their platforms. Even processes that were complicated before, like splitting commission or verifying contracts, were done effortlessly. This simple tool was ready to use within weeks, and saved their finance team dozens of hours each month.

DATA MINING

Acme needed to stay up-to-date on the current trends within their market, but manual research is time consuming. By using growth orchestration to crawl the web, Acme was able to create automated reports that easily showed them the strengths and weaknesses of their competitors, even track changes. By staying on top of the latest trends, Acme identified threats and opportunities early, and pivoted to meet them.

Lead Gen Bolstering

Acme found themselves hesitant to create new lead funnels, because it meant adding new software for management and reporting. With so many channel management tools already in use, Acme found many of their leads were siloed within separate databases. By creating a centralized location for all of their lead data, Acme was able to unite leads from social media, landing pages, and website form submissions, and create actionable strategies.

With all of their platforms communicating seamlessly, it gave Acme the freedom to ramp up their marketing tests. By building a simple web tool, they were able to capture extra traffic from qualified leads, and easily feed it into their funnel. When adding new channels became streamlined, Acme was able to significantly bolster their lead generation.

Data Integrity & Migrations

Eventually, Acme found themselves outgrowing their billing platform, and needed to migrate to one that better fit their needs. Acme knew the dangers of a billing migration; even if only a small portion of customers were not billed for the month of the migration, it could cost them thousands. Acme decided to play it safe, and use growth orchestration to protect the integrity of their data.

Through a mix of automated rules and simplified account research, Acme was able to quickly reconcile all of their data. With the data updated and accurate, Acme could simply push the clean data into their new billing platform. Growth orchestration was able to save time, and minimize the risk of costly mistakes.

SAMPLE USE CASES

Marketing Attribution

Acme’s marketing team struggled to prove ROI on their budget. Although they knew they were creating value, their results were hard to quantify. That’s where growth orchestration comes in.

By combining every prospect touch point into a single platform, they were able to see which ads had been viewed, which links were clicked, and which emails were read. When an inbound call closed, the system matched the caller to an existing profile. After tracking all of the touch points within a single platform, Acme was able to identify exactly how much value was created by each of their marketing efforts.

Upsell Qualifier

Acme doesn’t just offer one product, but a full suite of products and services. By using growth orchestration, Acme combined feedback from account managers with email engagement, and even the results from NPS surveys, to identify their happy customers who were in need of a more comprehensive offering. Once a customer was qualified, automated alerts would notify their sales rep that the account was likely ready for an upgrade. Not only did this enable Acme to generate revenue effortlessly, it also lead to more satisfied customers and higher retention rates.

Sales Commission

When Acme implemented a tiered commission structure it helped them grow rapidly, however the commission checks became very complicated. Through the use of growth orchestration, they were able to fully automate commission payments, using information from all of their platforms. Even processes that were complicated before, like splitting commission or verifying contracts, were done effortlessly. This simple tool was ready to use within weeks, and saved their finance team dozens of hours each month.

Data Mining

Acme needed to stay up-to-date on the current trends within their market, but manual research is time consuming. By using growth orchestration to crawl the web, Acme was able to create automated reports that easily showed them the strengths and weaknesses of their competitors, even track changes. By staying on top of the latest trends, Acme identified threats and opportunities early, and pivoted to meet them.

Lead Gen Bolstering

Acme found themselves hesitant to create new lead funnels, because it meant adding new software for management and reporting. With so many channel management tools already in use, Acme found many of their leads were siloed within separate databases. By creating a centralized location for all of their lead data, Acme was able to unite leads from social media, landing pages, and website form submissions, and create actionable strategies.

With all of their platforms communicating seamlessly, it gave Acme the freedom to ramp up their marketing tests. By building a simple web tool, they were able to capture extra traffic from qualified leads, and easily feed it into their funnel. When adding new channels became streamlined, Acme was able to significantly bolster their lead generation.

Data Integrity & Migrations

Eventually, Acme found themselves outgrowing their billing platform, and needed to migrate to one that better fit their needs. Acme knew the dangers of a billing migration; even if only a small portion of customers were not billed for the month of the migration, it could cost them thousands. Acme decided to play it safe, and use growth orchestration to protect the integrity of their data.

Through a mix of automated rules and simplified account research, Acme was able to quickly reconcile all of their data. With the data updated and accurate, Acme could simply push the clean data into their new billing platform. Growth orchestration was able to save time, and minimize the risk of costly mistakes.

See how Openside can help simplify your growth.